Frequently Asked Questions (FAQs)
Can I return or get a refund?
Can I return a product if I received it in a different image or size?
Please be sure to contact us within 7 days of product delivery.
Please note that we cannot accept returns or exchanges. without contacting us. If you receive a return or exchange, please return it within 30 days of the delivery date. (Please note that we will not accept returns if they have not been returned for 30 or more days.) If size does not fit or is not as pictured, we will return or exchange at customer's convenience.
[The case that we cannot accept exchange/return]
・Items that have been delivered for more than 7 days
・Products with missing tags, tags, boxes, etc.
・Products that have been used or washed
・Products damaged by customers
・Products with dirty or smelly items
・Items with missing accessories at the time of delivery
・edge wrapping service available
[About exchange] (contact at hiphopvsrock@gmail.com) The merchandise that can be exchanged is basically an exchange of the same product size and color. (If you contact us via email, please write "Exchange" in the subject line.) Return shipping will be the customer's responsibility. Once we receive the product, we will ship a replacement product. In the event of an exchange due to customer convenience, we may ship cash on delivery. If the product cannot be returned due to an accident at the time of return, or if the condition of the product deteriorates, we may not be able to accept the return.
[About returns] Please contact us by email with the product you want to return and the reason. (When contacting us by e-mail, please include "Return" in the subject line.) Shipping costs for returned products will be the customer's responsibility. If the product cannot be returned due to an accident at the time of return, or if the condition of the product deteriorates, we may not be able to accept the return.
